Call us @ (804) 282-0438
6007 Broad Street, Richmond, VA 23230
We strive for 100% customer satisfaction with every order and back it up with our 30-Day Satisfaction Guarantee. Should you have an issue of any kind, rest assured we're here to make it right!
We stand behind every product we sell and offer free live support, during store hours, if you need assistance with setting-up, troubleshooting, or maximizing your purchase. We also have a variety of resources available to our customers including:
OREA Series: Eliminates parasitic vibrations and provides greater sound clarity and focus. The OREA’s are ideal for electronic components including Amplifiers, DAC’s, CD Players, Speakers, and Turntables. Made of machined stainless steel, these isolators have a low-profile design to minimize any increase in height.
Each OREA model is designed with a different weight capacity. They each have a colored ring on the bottom isolator that denotes the model and weight capacity. The OREA series are packaged individually to allow greater flexibility when determining the number of units to use. We recommend a minimum of 3 units under each component, depending on weight.
Enjoy free shipping on orders over $99 within the continental US. For orders under $99, a $4.95 flat rate applies. Orders are processed promptly, with most orders placed by 2pm EST shipped the same day. We ship only within the continental US and cannot change shipping addresses post-purchase.
At Audio Exchange, your satisfaction is our priority. If you're not completely satisfied with your purchase, you can return most items within 30 days for a full refund. Returns must be in ‘like new’ condition. Initiate your return on our website and send items back to: 6007 W Broad St, Richmond, VA 23220.
Exceptions: Open box headphones, cartridges, and stylus’ are subject to a 15% restocking fee. Opened in-ear headphones and turntables cartridges or stylus’ with a broken needle are non-returnable.
Questions? Email us at audioexchangervb@gmail.com.
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