Call us @ (804) 282-0438
6007 Broad Street, Richmond, VA 23230
We strive for 100% customer satisfaction with every order and back it up with our 30-Day Satisfaction Guarantee. Should you have an issue of any kind, rest assured we're here to make it right!
We stand behind every product we sell and offer free live support, during store hours, if you need assistance with setting-up, troubleshooting, or maximizing your purchase. We also have a variety of resources available to our customers including:
Don’t have a record cleaning machine? Mobile Fidelity Sound Lab ONE Cleaning Solution is the best and easiest one-step LP cleaner for analog lovers. This quick-drying, lab-grade alcohol-based cleaner effectively dissolves dirt and grime, evaporating quickly to leave your records spotless and ready to play. ONE enhances your listening experience by reducing noise, revealing quieter backgrounds, and offering a richer tonal balance with increased dynamic range.
Unlike other cleaners, Mobile Fidelity Sound Lab ONE contains no fragrances, oils, or contaminants, ensuring your valuable records remain pristine.
Note: Not recommended for non-vinyl records (78s).
Enjoy free shipping on orders over $99 within the continental US. For orders under $99, a $4.95 flat rate applies. Orders are processed promptly, with most orders placed by 1pm EST shipped the same day. We ship only within the continental US and cannot change shipping addresses post-purchase.
At Audio Exchange, your satisfaction is our priority. If you're not completely satisfied with your purchase, you can return most items within 30 days for a full refund. Returns must be in ‘like new’ condition. Initiate your return on our website and send items back to: 6007 W Broad St, Richmond, VA 23220.
Exceptions: Open box headphones, cartridges, and stylus’ are subject to a 15% restocking fee. Opened in-ear headphones and turntables cartridges or stylus’ with a broken needle are non-returnable.
Questions? Email us at audioexchangervb@gmail.com.
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