Call us @ (804) 282-0438
6007 Broad Street, Richmond, VA 23230
Buy 3 or more vinyl records and get 10% off your entire vinyl order!
We strive for 100% customer satisfaction with every order and back it up with our 30-Day Satisfaction Guarantee. Should you have an issue of any kind, rest assured we're here to make it right!
We stand behind every product we sell and offer free live support, during store hours, if you need assistance with setting-up, troubleshooting, or maximizing your purchase. We also have a variety of resources available to our customers including:
Enjoy free shipping on orders over $99 within the continental US. For orders under $99, a $4.95 flat rate applies. Orders are processed promptly, with most orders placed by 1pm EST shipped the same day. We ship only within the continental US and cannot change shipping addresses post-purchase.
At Audio Exchange, your satisfaction is our priority. If you're not completely satisfied with your purchase, you can return most items within 30 days for a full refund. Returns must be in ‘like new’ condition. Initiate your return on our website and send items back to: 6007 W Broad St, Richmond, VA 23220.
Exceptions: Open box headphones, cartridges, and stylus’ are subject to a 15% restocking fee. Opened in-ear headphones and turntables cartridges or stylus’ with a broken needle are non-returnable.
Questions? Email us at audioexchangervb@gmail.com.
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